Q: How long will it take my rug to arrive?
A: Depending on the manufacturer and your geographical location rugs usually arrive within one to two weeks custom made braided rugs can take up six weeks for delivery. If a rug is on back order you will be informed either by phone or email.
Q: How are your rugs shipped?
A: Our rugs are shipped either by UPS ground service or FedEX ground service.
Q: What if I don’t like my rug?
A: Before you can return your rug you will need to get a return authorization number. Please call us at 1-866-289-2784 or contact us to arrange for a return. You may return your rug for any reason within 10 days. Your 10 days begin from when you receive your rug. Click for our return policy.
Q: What types of payment plans do you except?
A: We accept all major credit cards including Visa, MasterCard, Discover. You may also pay with money order,or personal checks.
However there is an additional waiting time for these to clear.
Q: What if I find a better price?
A: Abingdon Rug Outlet is committed to delivering to you the best value on
rugs. Please visit our price match policy
Q: Can I safely transmit my credit card information over your site?
A: abingdonrug.com encrypts personal information using the latest technology
available for safe and secure shopping. Your credit card information is safe.
When you enter any credit card information into the order form, you should
see a "little lock" on the bottom corner of your browser. That "lock" means
that all of your personal information is scrambled before it is sent over to
us. If you don't feel comfortable using your credit card over the internet...call
us toll free at 1-866-289-2784 and we can take your order by telephone. We
have made every effort possible to make sure that your personal information
cannot be stolen or even viewed by anyone other than authorized employees.
Abingdon Rug Outlet has never and will never sell or give out customers email
addresses, telephone numbers, or any other personal information.
Q: Are you a web only business?
A: No we have a 24,000 sq foot store that only sells rugs. We carry handmade
as well as machine made rugs, our inventory usually has about 20,000 rugs.
We have been in business for 22 years. We have a great relationship with all
the companies whose products we sell and carry their products in our store.
Q: How can I contact abingdonrug.com?
A: You may contact us via our contact form.
Telephone 1-866-289-2784
Post
Abingdon Rug Outlet
18150 Lee Highway
Abingdon, Virginia 24210
